FAQs

Eyewear Warranty Policy

• Just $ 30 covers your glasses for 12 months of protection** ** One-time replacement (A one-time deductible of $15 is required for frame replacement)
• You can add a protection plan when you pay for your glasses or until the time you receive your glasses.
• Replacement frames must be the same frame style as the original frame.
• Both scratched lenses must be returned, we are unable to warranty lost lenses. If only one lens is returned, the warranty will be charged at the retail cost of 50% of the pair (in other words, at the cost of a single lens).

This warranty is VOID if glue of any kind, adhesive or non-removable tape is applied to the frame, or the frame is welded, drilled or soldered into.

Prescription Guarantee

When you buy glasses with us, in the event your prescription changes within 60 days of your eye examination, we will replace your lenses (with the same frame style) at no additional cost.

FAQ

• Are lost or stolen glasses covered ? We are unable to warranty lost or stolen frames .
• Any replacement lenses must be the same prescription as the original purchase.
• If a customer wishes to upgrade either the lenses or frame, any additional charges must be collected from the customer.
• No refund or credit can be given for downgrades (for example, progressive to bifocal or single vision, or removing sun-darkening or coatings).

Adjustments

Occasional readjustment of frames and replacement of nose pads are expected. Adjustments and nose pads are complimentary for any eyewear purchased at our office.

Returns

Your prescription eyewear order is custom, so once the order is in process it cannot be refunded. ALL SALES ARE FINAL

Contact Lens Policy

A contact lens evaluation is required for a contact lens prescription. This is in addition to a standard eye examination and additional fees apply. First time contact lens wearers are required to complete training before wearers can take their lenses home, The patient will be required to demonstrate that they are able to safely insert and remove a contact lens before any contact lenses are dispensed. If they can't do it proficiently and safely, we have them return for further training sessions until they can get it in themselves. Some patients ask to take the lenses home to practice on their own but unfortunately this is not an option.

Prescription Guarantee

When you purchase contacts with us, in the event your prescription changes within 60 days of your eye examination, we will replace your unopened and free of damaged boxes of contact lenses at no additional cost.